Refund policy
14-day returns
If your order arrives and it's not what you expected, you've got 14 days from delivery to send it back for a refund — provided the mats are still unused and in their original packaging.
How to start a return
Email contact@clearmotiv.com with your order number. We'll respond within one business day with the return address and instructions.
Please wait for confirmation before sending anything back — items returned without prior approval can't be accepted.
What we can't accept
Because our products are made in limited batches and custom-fit for specific vehicles, we can't take back:
· Mats that have been installed in a vehicle
· Used, modified, or damaged items (other than damage in transit)
· Sale or promotional items
· Gift cards
Not 100% sure about fitment? Message us @clearmotiv_ on Instagram or email contact@clearmotiv.com with your car's year and trim before you buy. We'll confirm fitment so there are no surprises.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or it's the wrong product, message us straight away. Send a few clear photos of the packaging and the affected items to contact@clearmotiv.com and we'll sort it — replacement, refund, or whatever makes it right.
Who pays for shipping?
Change of mind returns: You cover return shipping. Original shipping costs are not refunded.
Damaged, defective, or wrong item: We cover return shipping AND refund your original shipping cost. We'll email you a prepaid return label or reimburse the postage — just keep the receipt.
Exchanges
The fastest way to swap is to return your current order (once approved) and place a new order for the right item. This is quicker than waiting on a direct exchange.
Refunds
Once we receive and inspect your return, we'll process the refund within 10 business days to your original payment method.
What's refunded:
· Change of mind returns: product cost only (original shipping not refunded)
· Damaged, defective, or wrong item: full refund including original shipping
Your bank may take a few extra days to show the credit. If 15 business days have passed since approval and you still haven't seen the refund, email contact@clearmotiv.com and we'll chase it up.
Your consumer rights
This return policy is offered in addition to your rights under Australian Consumer Law. If a product is faulty, not as described, or doesn't do what it's supposed to, you're entitled to a remedy under ACL — including a refund, replacement, or repair — regardless of our standard return policy.
Questions