Shipping policy
2-day dispatch guarantee
Every ClearMotiv order leaves our warehouse within 2 business days of payment confirmation (excluding weekends and public holidays) — or we refund your shipping automatically. No claims, no forms, no follow-ups.
During major product launches or restocks, dispatch may take up to 5 business days — we'll notify you by email if there's any delay.
Once your order is dispatched, you'll receive a confirmation email with your tracking number and carrier details.
Shipping rates and delivery times
We currently offer Australia-wide shipping, with international shipping available on select products.
Estimated delivery times after dispatch:
· Standard Shipping (Australia): 3–8 business days
· Express Shipping (Australia): 1–3 business days
· International Shipping: 7–21 business days (varies by destination)
Shipping rates are calculated at checkout based on location and order size.
Free shipping
ClearMotiv may offer free shipping promotions on specific products or for orders over a minimum amount. Free shipping availability will be clearly displayed at checkout or in promotional materials.
Tracking your order
Once dispatched, you'll receive an email with a tracking link. Please allow 24–48 hours for tracking details to update in the courier's system.
If you haven't received tracking within 4 business days of purchase, email contact@clearmotiv.com.
Shipping delays and liability
ClearMotiv is not responsible for delays caused by shipping carriers, customs clearance, or events beyond our control (including weather, strikes, or natural disasters). Once an order is handed to the carrier, title and risk of loss transfer to the customer.
If your order appears delayed in transit, please contact the carrier directly with your tracking number before reaching out to us.
Damaged, lost, or missing packages
If your order arrives damaged, defective, or incomplete, notify us within 7 days of delivery. Please include clear photos of the packaging and the affected items.
We'll work with the courier to resolve the issue and arrange a replacement or refund depending on the circumstances. ClearMotiv is not liable for lost packages due to incorrect shipping addresses provided by the customer.
Address accuracy
Please ensure your shipping information is complete and accurate at checkout. Orders shipped to incorrect or incomplete addresses provided by the customer are not eligible for refunds or replacements.
If you notice an error in your address after placing your order, contact us immediately at contact@clearmotiv.com.
International shipping and customs
For international orders, customs duties, import taxes, and fees are determined by your local customs authority. These charges are not included in our shipping rates and are the responsibility of the customer.
ClearMotiv is not responsible for customs delays or charges applied after shipment.
Your consumer rights
This shipping policy is offered in addition to your rights under Australian Consumer Law. If a product is faulty, doesn't match its description, or doesn't arrive in acceptable condition, you're entitled to a remedy under ACL — including a refund, replacement, or repair — regardless of our standard shipping policy.
Questions